April 9-11th, 2024

goHappy Summit

ELEVATING FRONTLINE ENGAGEMENT

An exclusive invite-only event where decision-making professionals came together to share best practices on frontline employee engagement.

SPEAKERS | AGENDA | RESORT | SHRM CREDITS

Click here to access the 2024 Summit content, reserved for attendees and goHappy customers. Contact your CSM for the password.

Get Ready to Experience the Summit!

Our Keynote Speakers

Shawn Boyer

goHappy Founder & CEO

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Shawn Boyer is the Founder and CEO of goHappy, the nation’s leading frontline employee engagement platform. Prior to goHappy, Shawn founded and was CEO of Snagajob, the nation’s largest marketplace for frontline workers and employers, from 2000-2013 and then Chairman of the Board through 2015. During Shawn’s time as CEO, Snagajob was named to Fortune Magazine’s Great Place to Work® Best Small & Medium Workplaces list for eight straight years (including five Top-10 finishes and a #1 ranking in 2011) and was a Deloitte Technology Fast 500 company for five consecutive years.

Ryan Leak

Keynote Speaker

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Ryan Leak a best-selling author, esteemed executive coach, and a highly sought-after transformational speaker. With an incredible reach of over 50,000 people every month, Ryan's words have the power to transform lives. Each year, he dedicates his expertise to the growth of over 25,000 leaders, spanning the spectrum from Fortune 100 corporations to elite professional sports teams. His latest release, "Leveling Up: 12 Questions to Elevate Your Personal And Professional Development," has ascended to the ranks of Wall Street Journal Best Sellers list.

Valorie Burton

Keynote Speaker

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Valorie Burton, life strategist and international speaker, is CEO of the Coaching and Positive Psychology (CaPP) Institute. Her life-changing message has an intriguing, research-based emphasis in the pioneering field of applied positive psychology - the study of what happens when things go right with us. Since 1999, she has written 13 books translated into multiple languages, including Let Go of the Guilt, It's About Time, and Successful Women Think Differently. She was named one of the top 60 motivational speakers in America and one of the Top 100 Thought Leaders in the field of personal development.

Monica Rothgery

Keynote Speaker

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Monica Rothgery started her career as a manager for Taco Bell. Thirty years later, she was the first woman to become Chief Operations Officer for KFC in the United States, and the first openly LGBTQ leader promoted to the C-Suite at Yum! Brands. As a speaker and coach, Monica helps frontline leaders realize their potential to change lives. She is the author of Lessons from the Drive-Thru: Real life Wisdom for Frontline Leaders.

Our Session Speakers

Event Schedule

Tuesday - 4/9

9:00AM

Morning Activities

(optional)

If you signed up for Pickleball or a Walking Hike, check your calendar invite for details.

12:00PM

Explore

On your own

Discover all that beautiful Charlottesville has to offer.

4:00PM

Pre-Shift Welcome

HAP Room

Enjoy drinks and apps as we welcome everyone to the 2024 Summit. You made it!

5:00PM

Dinner Shift

Hearth, Arbor & Patio Rooms

Let's come together, break bread and enjoy a meal together.

8:00PM

Night Shift

Mill Room Bar

Kick back and relax, grab a cold beverage, and connect with your peers.

Wednesday - 4/10

6:30AM

Group Run or Walk

Valet Loop

Shake the dust off and join the goHappy team for a fun group exercise to start the day on the right foot! No experience necessary, just a pair of sneakers, some workout gear, and a smile!

8:00AM

Breakfast Shift

Pavilion

Time to refuel and get that energy up for the day. You're going to need it!

9:00AM

Welcome & State of the Frontline Worker

Pavilion

We'll kick things off with frontline worker trends and actionable insights you can take back to your organization.

Shawn Boyer, Founder and CEO @ goHappy

9:30AM

Keynote

Pavilion

Hear from best-selling author, esteemed executive coach, and highly sought-after transformational speaker on taking Leadership to the Next Level.

Ryan Leak, Keynote Speaker

10:30AM

Break

15 min

Time for a quick break! Ryan will be signing books for anyone interested!

10:45AM

Fireside Chat w/ Laura Sorenson

Pavilion

Learn how First Watch maintains their focus on company culture during periods of rapid growth.

Laura Sorenson, CPO @ First Watch
Shawn Boyer, Founder & CEO @ goHappy

11:15AM

Panel: Engagement Surveys

Pavilion

Discover how these companies are using frontline employee engagement surveys to identify opportunities and drive results.

Michelle Zavolta, CPO @ Anthony's Coal Fired Pizza / BurgerFi
Jeanette De Sousa, Corporate Director of Human Resources @ Mainsail Lodging and Development
Jonathan Comyn, COO @ Breeze Thru Car Wash
Shawn Boyer, Founder and CEO @ goHappy

12:20PM

Lunch Shift

Time to refuel and gear up for the afternoon - it's going to be amazing!

1:15PM

Leader Actions Speed Presentations

Pavilion

Join us for quick but insightful presentations on developing Leader Actions.

Jeremy Edmonds, VP of HR @ Snooze, an AM Eatery
Staci Drilling, CPO @ The Dhanani Group

2:00PM

New Hire Journeys

Pavilion

Discover how Printpack created and rolled out a new hire onboarding journey that employees love.

Paula Moreno, Communications Manager @ Printpack

2:30PM

Turbocharging Engagement Workshop

Pavilion

Speaker, author, coach and former KFC COO will help us think about how we can empower our frontline leaders through an interactive workshop.

Monica Rothgery, Coach, Speaker, Author

3:15PM

Break

15 min

Stretch your legs and get ready for a fun conclusion to the afternoon session.

3:30PM

Frontline Storytelling

Pavilion

Learn about Cracker Barrel's focus on hiring for hospitality and lifting up their frontline through storytelling.

Cammie Spillyards-Schaefer, SVP Operations @ Cracker Barrel

4:00PM

goGetties Awards Ceremony

Pavilion

Our inaugural Awards Ceremony will recognize employers raising the bar in frontline engagement.

4:30PM

Relax & Recharge

Head back to your room (or the bar, don't worry we won't judge), and get ready for an incredible evening!

5:00PM

Cocktail Hour

Lower Greens

WOW. WHAT. A. DAY! Join us for a few delicious cocktails and appetizers while we all discuss the great things we learned and get to know all these amazing people at The Summit!

6:00PM

Dinner Shift & 80's Party

Upper Greens

"Ohhh, we're halfway there!" Let's celebrate all the great moments from today with an incredible dinner and an 80s themed party, complete with karaoke.

10:00PM

Night Shift

Mill Room Bar

For the Night Owls who aren't ready for the party to end, we'll see you at the Mill Room Bar.

Thursday - 4/11

6:30AM

Group Run or Walk

Valet Loop

Brush the cobwebs away and join the goHappy team for a fun group exercise to get the day started right! No experience necessary, just a pair of sneakers, some workout gear, and a smile!

8:00AM

Breakfast Shift

Pavilion

Refuel and get ready for a jam-packed half day! Check your bags at the front desk and they'll hold onto them until The Summit wraps up.

9:00AM

The Future of Frontline Engagement

Pavilion

We'll share where we see the future of frontline engagement heading and will provide a sneak peek at new features and tools coming your way.

Shawn Boyer, Founder and CEO @ goHappy

9:30AM

Keynote Speaker

Pavilion

Hear from life strategist, international speaker, and author on the topic of Coaching for Leaders: How to bring out the best in yourself and others.

Valorie Burton, Keynote Speaker

10:30AM

Break

15 min

Hydrate, grab a snack and have Valorie sign a copy of her book.

10:45AM

Use Case Presentations

Pavilion

Find out how other companies are using innovative messaging strategies to engage their frontline workforce.

Heather Petrone, Director of Marketing and Recruiting @ Apollo
George Garcia, Executive VP of HR @ Areas
Michele Garcia, Director of L&D / Guest Experience @ Areas

11:30AM

Panel: Connecting the Frontline to the Bottom Line

Pavilion

Learn how frontline line leaders play an important role in the connection between employee experience, guest experience and business results.

John Teza, CEO @ Hand & Stone Massage and Facial Spa
Ronnie Berry, CAO @ City BBQ
Mike Serchia, VP of Talent & Culture @ Villa Restaurant Group

12:15PM

Closing Shift & To-Go Lunches

We've had an incredible time and are sad to see you go. But we've loved every minute and can't wait to see you next time! Now grab some lunch to go, get Monica to sign her latest book and text your loved ones to tell them you're coming home. They've missed you. Travel safely!